Delivery Information
When will I get my order?
Your order typically undergoes processing and fulfillment within 3–7 days before it’s dispatched for shipping. Shipping times vary based on your location:
- USA: Anticipate delivery within 3–4 business days after dispatch.
- Europe: Expect your order to arrive within 6–8 business days after dispatch.
- Australia: Delivery times range from 2 to 14 business days.
- Japan: Orders typically reach you within 4–8 business days after dispatch.
- International: Allow 10–20 business days for delivery after dispatch.
Please note that these delivery estimates are approximate and may be affected by factors such as customs clearance and local postal services’ efficiency.
Where will my order ship from?
We’ve partnered with a global on-demand order fulfillment company that operates facilities strategically located worldwide. This allows us to optimize shipping efficiency by dispatching your order from the facility that can reach you in the shortest possible time, regardless of your location. Whether you’re in the bustling urban centers of New York City or the remote villages of rural Japan, your order will be shipped from the facility best suited to serve you promptly.
Customs and Taxes:
For international orders, additional customs duties and taxes may apply upon importation into your country. These charges are determined by your local customs office and are beyond our control. Customs policies and duty rates vary significantly between countries. We recommend contacting your local customs authorities or visiting their website to understand the applicable duties and taxes for your purchases. Please be aware that failure to pay these fees may result in delays or non-delivery of your order.
Missing or Delayed Orders:
In the event that your order hasn’t arrived within the estimated delivery timeframe, we advise taking the following steps:
- Check Shipping Confirmation: Verify the accuracy of the delivery address provided in your shipping confirmation email.
- Contact Local Post Office: Reach out to your local post office to inquire about any held or undelivered packages in your name.
- Neighbor Outreach: Contact neighbors to see if the courier mistakenly delivered your package to them.
If you’ve completed these steps and your order is still missing, please contact us promptly at orders@boxingsupremacy.com, providing your order number. If the delivery address is confirmed correct and the package remains undelivered, we will investigate the matter further and assist you accordingly. However, if an error in the delivery address is identified, we can arrange for a replacement order to be shipped, with any associated shipping costs to be borne by you.
Product Issues
I received a wrong/damaged product, what should I do?
We sincerely apologize if your order arrived damaged or if you received an incorrect product. To expedite the resolution process, please email us at orders@boxingsupremacy.com within 1 week of receiving your order. Include clear photos of the damaged or incorrect product, along with your order number and any relevant details. Our team will promptly review your case and provide a suitable resolution to ensure your satisfaction.